In-Store Returns (See below for online store returns)

If you have an item that is missing pieces or is otherwise defective, we suggest you contact the publisher of the game to provide the parts to fix the issue. The vast majority of the publishers we deal with have excellent customer service, and this is the most efficient method of getting the problem fixed. That said, we will still happily return or exchange most items if you would prefer to do so.

The following items are not eligible for return or refund:

  • Collectible games (opened or sealed). This includes, but is not necessarily limited to:
    • Magic: the Gathering
    • Pokemon TCG
    • Heroclix
    • D&D and Pathfinder Miniatures
  • Food and drink
  • Event registration fees
  • Used secondhand items
  • Clearance items
  • Items that are discounted for damage at the point of purchase (“As Is”)

Everything else is eligible for exchange or refund within 30 days of the original purchase (60 days if the item was purchased between November 15th and December 24th).

To return or exchange an item:

  • the item must be completely intact and in the original shrink wrap, if any (defective items are exempt from this).
  • you must provide government-issued, photo ID and the original sales receipt.
  • if the item was paid for with a credit/debit card, and you desire a refund, that card must be presented.

Refunds will be provided in the method originally used to pay for the item (credit card, gift card, cash, etc.) In the event that original credit/debit card cannot be provided, the refund will be provided in the form of a Games and Stuff gift card. Note that, for cash refunds of $50 or more, we reserve the right to issue the refund in the form of a company check.

Games and Stuff reserves the right to change this policy at any time and without notice.

Online Store Returns

Items purchased through our online store follow the same return policy with the following exceptions.
  • Items shipped incorrectly or damaged are eligible for return and we will send you a label to return the item to us.
  • If you have changed your mind or no longer want the item, you may still return it during the return period, however you are responsible for paying the return shipping cost to send back the item. When it arrives back and we can see the item is still intact and in good condition, we will issue you a refund for the purchase price (but not the original shipping costs or return shipping costs).